Refund Policy

Effective Date: 2024/11/25

At Inllwyng, customer satisfaction is our top priority. We understand that sometimes a purchase may not meet your expectations, and we’re here to help. This Refund Policy outlines the conditions and procedures for requesting returns, exchanges, and refunds. Please read it carefully before initiating a request.

1. Eligibility for Returns

1.1 Conditions for Return

We accept returns for eligible products under the following conditions:

• The product was purchased directly from https://www.inllwyng.com.
• The return request is made within 30 daysof the delivery date.
• The item is unused, unassembled (if applicable), and in its original packagingwith all accessories, manuals, and tags included.
• Proof of purchase (e.g., order confirmation email, receipt) is provided.

1.2 Non-Returnable Items

The following items are not eligible for returns:

• Items marked as "final sale."
• Customized or personalized products.
• Products that have been used, damaged, or are missing parts due to customer handling.
• Gift cards or promotional items.

1. Eligibility for Returns

1.1 Conditions for Return

We accept returns for eligible products under the following conditions:

• The product was purchased directly from https://www.inllwyng.com.
• The return request is made within 30 daysof the delivery date.
• The item is unused, unassembled (if applicable), and in its original packagingwith all accessories, manuals, and tags included.
• Proof of purchase (e.g., order confirmation email, receipt) is provided.

1.2 Non-Returnable Items

The following items are not eligible for returns:

• Items marked as "final sale."
• Customized or personalized products.
• Products that have been used, damaged, or are missing parts due to customer handling.
• Gift cards or promotional items.

2. Refund Process

2.1 Steps to Request a Refund

1. Contact Us: Email our customer support team at support@inllwyng.com or fill out the Return Request Form on our website.
2. Approval: Once your request is reviewed and approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.
3. Shipping the Item: Ship the item back to us at the address provided. Customers are responsible for return shipping costs unless the return is due to a defective product or shipping error.
4. Inspection and Processing: Upon receiving your item, we will inspect it to ensure it meets our return criteria. Refunds are typically processed within 5-7 business daysafter inspection.

2.2 Refund Method

Refunds will be issued to the original payment method used during the purchase:

• Credit/Debit Card: Refunds will appear on your statement within 5-10 business days.
• PayPal: Refunds will appear in your PayPal account within 1-3 business days.
• Store Credit: If requested, we can issue refunds as store credit, which can be used for future purchases.

3. Exchanges

We offer exchanges for products that are defective, damaged, or incorrect. To initiate an exchange:

1. Follow the same steps as outlined in the Refund Process.
2. Specify that you wish to exchange the product.
3. Once the return is approved, we will ship the replacement item to you at no additional cost.

4. Defective or Damaged Products

If your product arrives defective or damaged:

• Contact us within 7 daysof delivery with a description of the issue and photos of the defect/damage.
• We will arrange for a replacement or refund at no cost to you.

5. Shipping and Restocking Fees

5.1 Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective product, incorrect item shipped).

5.2 Restocking Fee

A 10% restocking fee may apply for non-defective returns. This fee will be deducted from your refund amount.

6. Late or Missing Refunds

If you haven’t received your refund within the stated time frame:

1. Check your bank or payment account.
2. Contact your credit card provider; processing times may vary.
3. If you still haven’t received your refund, please contact us at support@inllwyng.com

7. Cancellations

7.1 Order Cancellations

• Orders can be canceled within 24 hoursof purchase for a full refund.
• Once the order has been shipped, it cannot be canceled. In such cases, the standard return process applies.

7.2 Pre-Order Cancellations

For pre-order items, cancellations are allowed until the item has been processed for shipment.

8. International Orders

For customers outside USA, please note:

• International returns must comply with the conditions outlined in this policy.
• Customers are responsible for all return shipping costs, customs duties, and fees incurred during the return process.
• Refunds will be issued in the original currency of purchase.

9. Fraud Prevention

We reserve the right to refuse returns, exchanges, or refunds if:

• The return request is deemed fraudulent or abusive.
• The product has been tampered with or misused.

10. Contact Us

For any questions or assistance regarding our Refund Policy, please contact us:

Email: support@inllwyng.com

We are here to ensure your shopping experience with Inllwyng is smooth and satisfactory.

11. Policy Updates

This Refund Policy is subject to change at any time. Any updates will be posted on this page with the revised effective date. We encourage you to review this page periodically for the latest information.